Privacy, Cookie, Shipping & Refund Policy – Glowing Furniture
Last updated: September 28, 2026
1. Who We Are
Website: https://glowingfurniture.com
The website is operated by Glowing Furniture, a sole proprietorship owned by Andrius Ramaška (“we”, “us”, “our”).
Email: info@glowingfurniture.com
Phone: +972 50 378 0709
This website is an informational showcase of our products. We do not sell products online, and no payments are made through this website. All orders are agreed individually with each customer.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
PART A – PRIVACY POLICY
2. What Personal Data We Collect
We collect personal data only when you choose to provide it through our contact form or by email:
- your name;
- your email address;
- your phone number (optional);
- the content of your message.
We do not create user accounts, do not process payments on this website and do not collect any other personal data through it.
Our hosting provider also automatically processes basic technical data (IP address, browser type, pages visited) in server logs. This is required to deliver and secure the website.
3. Why We Use Your Data
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to your inquiry and preparing a quote | Steps taken at your request before entering into a contract (Art. 6(1)(b)) |
| Communicating with you about an agreed order | Performance of a contract (Art. 6(1)(b)) |
| Website operation and security (server logs) | Legitimate interest (Art. 6(1)(f)) |
| Keeping records required by law | Legal obligation (Art. 6(1)(c)) |
We do not use your data for marketing without your consent, do not sell it and do not use it for automated decision-making or profiling.
4. Who Has Access to Your Data
Your data is accessible only to us and to the service providers needed to run the website:
- Hostinger International Ltd.: website hosting and email;
- Google Fonts (Google LLC): font delivery; your IP address is transmitted to Google when the page loads;
- GTranslate: website translation widget;
- Buttonizer: contact buttons.
If an order is agreed, we share your name, address and phone number with the courier delivering it. If you click our TikTok link, TikTok’s own privacy policy applies.
We disclose data to authorities only where required by law.
5. Where Your Data Is Stored
Contact form submissions and emails are stored on the servers of our hosting provider in Lithuania (European Union). Some service providers listed above (e.g. Google) may process limited technical data outside the EU. Such transfers are protected by the European Commission’s Standard Contractual Clauses or another lawful transfer mechanism.
6. How Long We Keep Your Data
- Inquiries and correspondence: up to 24 months after our last communication, unless they lead to an order.
- Order-related records: for as long as required by applicable accounting and tax laws.
- Server logs: according to our hosting provider’s retention policy, typically up to 30 days.
7. Your Rights
You have the right to:
- access your personal data and receive a copy;
- correct inaccurate data;
- request erasure of your data;
- restrict or object to processing;
- withdraw consent at any time.
To exercise your rights, email info@glowingfurniture.com. We will respond within 30 days. You may also lodge a complaint with the data protection supervisory authority in your country of residence.
8. Children
Our website is not intended for children under 16. We do not knowingly collect their data. If a child has sent us personal data, contact us and we will delete it.
9. Security
The website uses an encrypted HTTPS (SSL) connection. We apply reasonable measures to protect your data against unauthorized access, loss or misuse.
PART B – COOKIE POLICY
10. Cookies
We use only essential and functional cookies that are necessary for the website to work. We do not use analytics, advertising or tracking cookies.
| Cookie | Purpose | Duration |
|---|---|---|
cookie_notice_accepted | Stores your choice in the cookie banner | 30 days |
| GTranslate cookies | Remember your selected language | Session / as set by the service |
On your first visit, a cookie banner informs you about our use of cookies. You can click OK to accept or NO to refuse non-essential cookies. If you continue browsing without making a choice, only the essential cookies listed above are used, as they are required for the website to function.
You can delete or block cookies at any time in your browser settings. If we introduce analytics or marketing cookies in the future, we will update this policy and ask for your consent first.
PART C – ORDERS & SHIPPING
11. How Orders Work
Submitting the contact form or sending an email is a non-binding inquiry. An order becomes binding only after we send you a written quote stating the product, price, production time, delivery and warranty terms, and you confirm it in writing. If the terms of an individual quote differ from this policy, the quote prevails.
12. Worldwide Shipping
We ship worldwide. Shipping costs depend on the destination, size and weight of the item, and are stated in your quote.
13. Production & Delivery Times
- Every piece is handmade. Production time is agreed individually with each customer and is stated in the written quote.
- Orders are shipped by standard courier service. Delivery time depends on the destination country and is stated in the quote.
All delivery times are estimates. We are not liable for delays caused by couriers, customs authorities or other events beyond our control.
14. Customs, Duties & Taxes
International shipments may be subject to import duties, taxes (e.g. VAT) and customs fees in the destination country. Unless otherwise agreed in the quote, these are paid by the customer. If a shipment is refused because duties were not paid, the return shipping costs will be deducted from any refund.
15. Shipping Damage
Please inspect the package on delivery and note any visible damage on the delivery receipt. Shipping damage must be reported to info@glowingfurniture.com within 48 hours of delivery, with photos of the item and packaging. Upon confirmation, we will arrange a repair, replacement or refund.
You are responsible for providing a correct shipping address. Additional costs caused by an incorrect address or repeated failed deliveries are borne by the customer.
PART D – RETURNS & REFUNDS
16. Custom-Made Items
Items made to your individual specifications (custom size, shape, stone, design or configuration) are produced specifically for you. They cannot be cancelled, returned or refunded once production has started, unless they are defective. This exception to the right of withdrawal is also recognized in EU consumer law (Directive 2011/83/EU, Art. 16(c)).
17. Standard Items
If you are a consumer and the order was concluded remotely (e.g. by email or phone), you may withdraw from the purchase of a standard (non-custom) item within 14 days of receiving it, without giving a reason:
- Notify us at info@glowingfurniture.com within 14 days of delivery.
- Return the item unused, in its original condition and packaging within 14 days of your notice.
- Return shipping costs and any customs fees are paid by the customer, unless the item is defective or we made an error.
We will refund the price, including the original standard shipping cost, within 14 days of receiving the returned item. We may reduce the refund if the item shows damage or signs of use beyond what is necessary to inspect it.
18. Natural Stone Characteristics
Our furniture uses 100% natural stone. Variations in color, pattern, veining and texture, and differences from photos, are natural characteristics of the material and make each piece unique. They are not defects and are not grounds for a return or refund.
19. Defects & Warranty
We warrant that our products are free from manufacturing defects in materials and workmanship, including the integrated LED lighting and electronics.
The warranty period and conditions are agreed individually for each order and stated in the written quote, depending on the product and its intended use. Products intended for commercial or high-intensity use (e.g. bars, clubs, hotels, restaurants or reception areas) are subject to greater wear, so different warranty terms may apply to them than to products for private residential use.
If you find a defect within the warranty period, contact us with a description and photos. We will repair or replace the item or, if that is not possible, refund it.
The warranty does not cover:
- normal wear and tear;
- damage caused by misuse, accidents, improper installation or cleaning;
- use in conditions other than those stated in the quote;
- modifications or repairs not made by us;
- incompatible power supplies or power surges.
This does not limit any mandatory statutory rights you have as a consumer, including the minimum legal guarantee for consumers in the EU.
20. Order Cancellation
- Standard items: may be cancelled free of charge before dispatch.
- Custom orders: may be cancelled free of charge before production starts. After that, the deposit or the costs already incurred are non-refundable.
21. Refund Processing
Approved refunds are made using the payment method used for the order within 14 days. Bank fees and currency exchange differences are not refundable.
PART E – GENERAL
22. Limitation of Liability
Information on this website, including photos, descriptions and specifications, is provided for general information only and does not constitute a binding offer. To the maximum extent permitted by law, our total liability for any claim related to an order is limited to the amount paid for that order. We are not liable for indirect or consequential damages. Nothing in this policy limits liability that cannot be excluded by law, or your mandatory consumer rights.
23. Governing Law
This policy and any orders are governed by the laws of the State of Israel. If you are a consumer residing in the European Union, you also retain the protection of the mandatory consumer protection laws of your country of residence, and nothing in this policy limits your rights under EU law.
24. Changes to This Policy
We may update this policy from time to time. The current version is always published on this page with the “Last updated” date. Orders are governed by the version in effect when the order was confirmed.
25. Contact Us
Glowing Furniture
Andrius Ramaška
Email: info@glowingfurniture.com
Phone: +972 50 378 0709